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FREQUENTLY ASKED QUESTIONS

Booking Policies 

Bookings can be done online at www.sghotelsonwheels.com 

A minimum of 1-night booking is allowed across the various room types.

 

Certain promotions may also require a minimum of 2 nights bookings.

Cancellation Policy

Cancellation and Refund Policy
All booking cancellations must be done via:
– Email: bookings@sghotelonwheels.com

Full Charge – If only cancelled within 7 days of arrival

Partial Charge – 50% of Full Stay – If cancelled within 14 days of arrival

No Charge – Full Refund – If cancelled within 30 days of arrival

Please refer to our Terms & Conditions for full details.

Promotional Booking

– In the event of cancellation or modification, 100% of room charges are strictly non-refundable. 

No-Show / Early Departure
– In the event of a no-show, early departure or if guests fail to check-in on the stipulated date of arrival, 100% of room charges are strictly non-refundable.

Amendment of Bookings
– If you wish to make a change in the date and/or room type of your stay, a notice of 14 days or more prior to ‘check-in’ date must ‘be provided in writing via email’ (booking@sghotelonwheels.com) and ‘additional’ charges may be incurred. The difference in rooms charges shall not be refunded.

Check-In & Check-Out

Check-in starts from 3pm. Please check-out by 11am. Request for late check-out is subject to room availability and charges.

Yes, we have rooms for storing of luggage and non-perishable items for a limited time period only.

Request for late check-out is subject to room availability and charges may apply.

In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 September 2019, SHOW will no longer accept check-in on behalf of someone else. Registered guests are required to check-in personally for their stay.

Registered guests have to show the photo identification, credit card and NTUC Member card (if applicable) upon check in.

Amenities & Services

Every room has a different occupancy limitation. The configuration of the rooms is available online http://www.sghotelonwheels.com/room-information/

  • Smoking is not allowed within the SHOWroom compound. However, you may proceed to the designated smoking area. Smoking Area is located beside D’Marquee @ Downtown East. Please check with the notices on site for directions and more details. 

Sorry, strictly NO pets allowed at SHOW.

Contact Us

We are located at Downtown East @ Begonia Carpark.

 

Downtown East is serviced by the following bus routes:
3, 5, 6, 12, 17, 21, 89, 354 & 358 (East Loop)

 

Downtown East is situated 10 mins walk from Pasir Ris MRT Station

 

Enjoy free daily shuttle (weekdays)
Available from 11.00am to 10.00pm (estimated 15 min. intervals).

 

For room booking, amendment or cancellation requests:

Email:

bookings@sghotelonwheels.com

For more information, do contact us at +6589520535 or email us at info@sghotelonwheels.com from 10am – 10pm daily.