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FREQUENTLY ASKED QUESTIONS

Booking Policies 

Bookings can be done online at www.sghotelonwheels.com/booking

A minimum of 1-night booking is allowed across the various room types except during selected super peak period and special promotional period. During those period, there may be a minimum booking requirement of 2 nights or more.

Cancellation and Refund Policy
All booking cancellations must be done via e-mail to bookings@sghotelonwheels.com
 
A one-time cancellation fee of $21.40 is chargeable to ALL cancellation regardless of reasons unless otherwise waived by SHOW
 
Full Charge – If cancelled less than 7 days from Check-In Date
Partial 50% Charge – If cancelled less than 14 days from Check-In Date
Full Refund (Less $21.40) – If cancelled less more than 30 days from Check-In Date
 
Please refer to our Terms & Conditions for full details.
 
Promotional Booking
– In the event of cancellation or modification, 100% of room charges are strictly non-refundable. 
No-Show / Early Departure
– In the event of a no-show, early departure or if guests fail to check-in on the stipulated date of arrival, 100% of room charges are strictly non-refundable.
Amendment of Bookings
– If you wish to make a change in the date and/or room type of your stay, a minimum notice period of 14 days or more (unless otherwise approved by SHOW) prior to ‘check-in’ date must be provided in writing via email at booking@sghotelonwheels.com. Additional charges may be incurred. The difference in rooms charges shall not be refunded.

Check-In & Check-Out

Check-in starts from 3pm. Please check-out by 11am. Request for late check-out is subject to room availability and charges.

Yes, we have rooms for storing of luggage and non-perishable items for a limited time period only. Please approach our front desk for assistance. 

Request for late check-out is subject to room availability and charges may apply.

In compliance with the Personal Data Protection Commission Singapore (PDPC)’s advisory guidelines on NRIC numbers issued on 31 August 2018, with effect from 1 September 2019, SHOW will no longer accept check-in on behalf of someone else. Registered guests are required to check-in personally for their stay.

Registered guests have to show their photo identification card for Check-In. Verification checks for Credit Card and/or NTUC Member Card (if applicable for promotional bookings) may be imposed. Bookings made under NTUC Member promotional price will only be valid upon successful verification of guest’s physical NTUC Member Card. Usage of other people’s NTUC Member Card is strictly prohibited. In the event of unsuccessful verifications, SHOW reserves the rights to charge the discounted price difference against standard rates.

Amenities & Services

Every room has a different occupancy limitation. The configuration of the rooms is available online http://www.sghotelonwheels.com/room-information/

  • Smoking is not allowed within the SHOWroom compound. However, you may proceed to the designated smoking area. Smoking Area is located beside D’Marquee @ Downtown East. Please check with the notices on site for directions and more details. 

Sorry, strictly NO pets allowed at SHOW.

Contact Us

We are located at Downtown East @ Begonia Carpark.

 

Downtown East is serviced by the following bus routes:
3, 5, 6, 12, 17, 21, 89, 354 & 358 (East Loop)

 

Downtown East is situated 10 mins walk from Pasir Ris MRT Station

 

Enjoy free daily shuttle (weekdays)
Available from 11.00am to 10.00pm (estimated 15 min. intervals).

 

For room booking, amendment or cancellation requests:

Email:

bookings@sghotelonwheels.com

For more information, do contact us at +6589520535 or email us at info@sghotelonwheels.com from 10am – 10pm daily.